Frequently Asked Questions / Troubleshooting

Apartments, Condos, Home Owners’ Associations (MDU) FAQs

Q: What is MDU? A: MDU stands for Multiple Dwelling Unit, and it refers to apartments and condos. Q: How does billing work for me if I live in an apartment or condo? A: In an MDU Residential set-up, each individual resident selects their own programming package and would receive a bill directly from DISH Network. If a Property Owner decides to pursue our Bulk Programming option, the property owner would receive one bill for all of the bulk programming delivered to the property. Q: Which credit cards does DISH Network accept for payment? A. DISH Network accepts MasterCard, VISA, American Express and Discover. Q: Where should I mail my bill? A. Please mail your payment to the following address: DISH Network DEPT 0063 PALATINE, IL 60055-0063 Remember the following: • Include the payment stub from your bill with your check or money order. • Write your DISH Network account number on your check or money order. • Never send cash as a payment. Q: My service has been disconnected due to non-payment. What do I do? A. If your service has been disconnected, call us at 800-454-0843 and we can take your credit card payment. We charge your account $25 to reconnect service after your account has been disconnected due to non-payment. Q: How do I disconnect my service? A. As soon as you decide to disconnect your service, call us at 800-454-0843 to avoid continued billing. Once your service is terminated, DISH Network will send a pre-paid UPS package to return your receiver to us. DO NOT leave equipment in your unit or with your property manager. Q: Does my landlord have to get involved if my neighbors and I want to set up our own individual accounts? A: The Property Owner of an MDU property must be involved in the signing of the contract and approval of wiring infrastructure necessary to serve its residents. Our program is designed to satisfy Property Owners and Residents alike, by providing a Direct Broadcast Satellite (signal) through a shared dish antenna. Q: Can I get my local channels living in an apartment, condo or property within a home owner’s association? (ABC, CBS, NBC, FOX). A: An MDU property is governed by the same laws regarding local programming as a single-family home. Currently, DISH Network provides networks to over 170 Designated Market Areas (DMAs). If you live in one of these areas, and qualify based on address, we can provide local networks to your apartment or condo complex at a low cost. Click here to find out if you reside in a DMA currently serviced by DISH Network.

Bars and Restaurants FAQs

Q: Can I put DISH Network in my bar or restaurant? A. Yes, DISH Network offers a wide variety of programming tailored to meet the needs of the food, restaurant and bar industry. Q: Do I need different equipment for bar or restaurant establishments than I would need for other business opportunities? A. Although the programming may be different for bars and restaurants, the equipment and equipment cost is the same regardless of the business type. Q: Can I receive music through the system? A. DISH Network offers over 30 channels of commercial-free music. This can be used for background music, on-hold music or for your personal entertainment. Q: Can I receive International programming for my bar or restaurant? A. DISH Network offers a variety of International programming packages specifically designed to meet your needs. Q: If I move, can I take the equipment with me? A. Yes. We distribute programming across the continental United States. Our equipment can be used nationwide; call 800-454-0843 to have your new installation scheduled. Q: How are bars and restaurants billed for DISH Network programming? A. We bill for programming services in advance. Your first bill from DISH Network will reflect the first two months of your monthly programming cost. Thereafter, DISH Network will bill customers on a monthly basis according to the monthly programming packages you choose. Your monthly billing cycle is based on the date you activate service. This date cannot be changed. If your payment does not reach us by the date printed on your bill, we reserve the right to charge a late fee. If your bill is exceptionally late, we reserve the right to disconnect your service. Q: Which credit cards does DISH Network accept for payment? A. DISH Network accepts MasterCard, VISA, American Express and Discover. Q: Where should I mail my bill? A. Please mail your payment to the following address: DISH Network DEPT 0063 PALATINE, IL 60055-0063 Remember the following: • Include the payment stub from your bill with your check or money order. • Write your DISH Network account number on your check or money order. • Never send cash as a payment. Q: My service has been disconnected due to non-payment. What do I do? A. If your service has been disconnected, call us at 800-454-0843 and we can take your credit card payment. We charge your account $25 to reconnect service after your account has been disconnected due to non-payment. Q: How do I disconnect my service? A. As soon as you decide to disconnect your service, call us at 800-454-0843. If you don't call to disconnect your programming, you will continue to be billed. You must call us to terminate the billing. Q: Can I get my Local Broadcast Networks? (ABC, CBS, NBC, FOX). A. Currently, DISH Network provides networks to over 170 Designated Market Areas (DMAs). If you live in one of these areas, and qualify based on address, we can provide local networks to your business at a low cost. If you do not live in one of these DMAs, we may be able to provide local networks to your business through an off-air antenna. Click here to find out if your business is located in a DMA currently serviced by DISH Network.

Office and Retail Locations FAQs

Q: Can I put DISH Network in my office or retail location? A. Yes, DISH Network offers a wide variety of programming tailored to meet the needs of business offices in all industries. Q: Do I need different equipment for offices than I would need for residential programming? A. Although the programming may be different based on the business needs, the equipment and equipment cost is the same regardless of the business type. In fact, it is the same equipment that is used for residential programming. Q: Can I receive music through the system? A. DISH Network offers over 30 channels of commercial-free music. This can be used for background music, on-hold music or for your personal entertainment. Q: Can I receive foreign-language programming for my private office? A. DISH Network offers a variety of International programming packages specifically designed to meet your needs. Q: If I move, can I take the equipment with me? A. Yes. We distribute programming across the continental United States. Our equipment can be used nationwide; call 800-454-0843 to have your new installation scheduled. Q: How are office or retail locations billed for DISH Network programming? A. We bill for programming services in advance. Your first bill from DISH Network will reflect the first two months of your monthly programming cost. Thereafter, DISH Network will bill customers on a monthly basis according to the monthly programming packages you choose. Your monthly billing cycle is based on the date you activate service. This date cannot be changed. If your payment does not reach us by the date printed on your bill, we reserve the right to charge a late fee. If your bill is exceptionally late, we reserve the right to disconnect your service. Q: Which credit cards does DISH Network accept for payment? A. DISH Network accepts MasterCard, VISA, American Express and Discover. Q: Where should I mail my bill? A. Please mail your payment to the following address: DISH Network DEPT 0063 PALATINE, IL 60055-0063 Remember the following: • Include the payment stub from your bill with your check or money order. • Write your DISH Network account number on your check or money order. • Never send cash as a payment. Q: My service has been disconnected due to non-payment. What do I do? A. If your service has been disconnected, call us at 800-454-0843 and we can take your credit card payment. We charge your account $25 to reconnect service after your account has been disconnected due to non-payment. Q: How do I disconnect my service? A. As soon as you decide to disconnect your service, call us at 800-454-0843. If you don't call to disconnect your programming, you will continue to be billed. You must call us to terminate the billing. Q: Can I get my Local Broadcast Networks? (ABC, CBS, NBC, FOX). A. Currently, DISH Network provides networks to over 170 Designated Market Areas (DMAs). If you live in one of these areas, and qualify based on address, we can provide local networks to your business at a low cost. If you do not live in one of these DMAs, we may be able to provide local networks to your business through an off-air antenna. Click here to find out if your business is located in a DMA currently serviced by DISH Network.

Hotels, Motels, Hospitals and Assisted Living FAQs

Q: What is FTG? A. FTG stands for Free-to-Guest, and this generally refers to hotels, motels, B and Bs, hospitals, resorts, marinas and assisted living locations where DISH Network is provided to your patrons and guests as an amenity. Q: Can I put DISH Network in my hotel, hospital or assisted living center? A. Yes, DISH Network offers a wide variety of programming tailored to meet the specific needs of your guests. Q: Do I need different equipment for Free-to-Guest locations than I would need for residential programming? A. Although the programming may be different based on the business needs, the equipment and equipment cost is the same regardless of the business type. In fact, it is the same equipment that is used for residential programming. Q: Can I receive music through the system? A. DISH Network offers over 30 channels of commercial-free music. This can be used for background music, on-hold music or for the entertainment of your guests. Q: Can I receive International programming for my Free-to-Guest location? A. DISH Network offers a variety of International programming packages tailored to meet your needs. Call us today to find out how we can help you. Q: If I move, can I take the equipment with me? A. Yes. We distribute programming across the continental United States. Our equipment can be used nationwide; call 800-454-0843 to have your new installation scheduled. Q: How are FTG locations billed for DISH Network programming? A. We bill for programming services in advance. Your first bill from DISH Network will reflect the first two months of your monthly programming cost. Thereafter, DISH Network will bill customers on a monthly basis according to the monthly programming packages you choose. Your monthly billing cycle is based on the date you activate service. This date cannot be changed. If your payment does not reach us by the date printed on your bill, we reserve the right to charge a late fee. If your bill is exceptionally late, we reserve the right to disconnect your service. Q: Which credit cards does DISH Network accept for payment? A. DISH Network accepts MasterCard, VISA, American Express and Discover. Q: Where should I mail my bill? A. Please mail your payment to the following address: DISH Network DEPT 0063 PALATINE, IL 60055-0063 Remember the following: • Include the payment stub from your bill with your check or money order. • Write your DISH Network account number on your check or money order. • Never send cash as a payment. Q: My service has been disconnected due to non-payment. What do I do? A. If your service has been turned off, call us at 800-454-0843 and we can take your credit card payment. We will charge your account $25 to reconnect service after your account has been disconnected due to non-payment. Q: How do I disconnect my service? A. As soon as you decide to disconnect your service, call us at 800-454-0843. If you don't call to disconnect your programming, you will continue to be billed. You must call us to terminate the billing. Q: How many receivers can I have on my account for my hotel, hospital or assisted living location? A. There is no limit on the number of receives for your account. You will be billed for a minimum of 10 receivers, regardless of the number of units at your location. Q: Does every room require its own receiver? A. We can help design a system that fits your property, needs and budget. There are times when it is more advantageous to have a receiver in every room, but it is not necessary for DISH Network service. Q: Can I get my Local Broadcast Networks? (ABC, CBS, NBC, FOX). A. Currently, DISH Network provides networks to over 170 Designated Market Areas (DMAs). If you live in one of these areas, and qualify based on address, we can provide local networks to your business at a low cost. If you do not live in one of these DMAs, we may be able to provide local networks to your business through an off-air antenna. Click here to find out if your business is located in a DMA currently serviced by DISH Network.

University FAQs

Q: Can I put DISH Network in my University? A. Yes, DISH Network offers a wide variety of programming tailored to meet the needs of your university including Dorm Rooms, University Recreation Centers, Classrooms and University Center Lounges. Q: Can I receive International programming for my University location? A. DISH Network offers more than 35 different bulk International language packages to Universities, with more than 20 different packages designed specifically for Classroom education. Call us today to experience the greatest variety of International programming offered today. Q: Does DISH Network offer Bulk programming to universities? A. Yes, DISH Network offers a wide variety of bulk programming packages for your convenience. In fact, you have the ability to customize your channel lineup to reflect the varying needs and interests of your students, and it’s all provided at a competitive price. Q: Is professional installation available through DISH Network? A. Yes. Based on your location, DISH Network may be able to provide professional installation and service directly. In some cases, we may work with one of our qualified professional Retailers or Partners to bring you the highest level of service possible. Call us today at 800-454-0843 to find out how we can build the perfect solution for your university. Q: Where do I submit an RFP (Request for Proposal) for DISH Network Programming and Installation? A. Please send a completed RFP to: DISH Network Commercial Services Attn: University Sales 9601 S.Meridian Blvd. Englewood, CO 80112 Alternately, you can also email a completed RFP to Commercial@echostar.com Q: How is a University location billed for DISH Network programming? A. We bill for programming services in advance. Your first bill from DISH Network will reflect the first two months of your monthly programming cost. Thereafter, DISH Network will bill customers on a monthly basis according to the monthly programming packages you choose. Your monthly billing cycle is based on the date you activate service. This date cannot be changed. If your payment does not reach us by the date printed on your bill, we reserve the right to charge a late fee. If your bill is exceptionally late, we reserve the right to disconnect your service. Q: Which credit cards does DISH Network accept for payment? A. DISH Network accepts MasterCard, VISA, American Express and Discover. Q: Where should I mail my bill? A. Please mail your payment to the following address: DISH Network DEPT 0063 PALATINE, IL 60055-0063 Remember the following: • Include the payment stub from your bill with your check or money order. • Write your DISH Network account number on your check or money order. • Never send cash as a payment. Q: My service has been disconnected due to non-payment. What do I do? A. If your service has been turned off, call us at 800-454-0843 and we can take your credit card payment. We will charge your account $25 to reconnect service after your account has been disconnected due to non-payment. Q: Can I get my Local Broadcast Networks? (ABC, CBS, NBC, FOX). A. Currently, DISH Network provides networks to over 170 Designated Market Areas (DMAs). If your university is located in one of these areas, and qualify based on address, we can provide local networks to you at a low cost. If the university is not located in one of these DMAs, DISH Network may be able to provide local networks to your university through an off-air antenna. Click here to find out if your university is located in a DMA currently serviced by DISH Network.

Government and Military FAQs

Q: Can I put DISH Network in my government or military location? A. Yes, DISH Network offers a wide variety of programming tailored to meet your specific needs. Q: Can I receive foreign-language programming for my Government or Military location? A. DISH Network offers more foreign-language programming than any other pay-TV provider. We will work with you to create the right foreign-language channel lineup for your location. Q: How are Government and Military locations billed for DISH Network programming? A. We bill for programming services in advance. Your first bill from DISH Network will reflect the first two months of your monthly programming cost. Thereafter, DISH Network will bill customers on a monthly basis according to the monthly programming packages you choose. Your monthly billing cycle is based on the date you activate service. This date cannot be changed. If your payment does not reach us by the date printed on your bill, we reserve the right to charge a late fee. If your bill is exceptionally late, we reserve the right to disconnect your service. Q: Which credit cards does DISH Network accept for payment? A. DISH Network accepts MasterCard, VISA, American Express and Discover. Q: Can I pay my bill with Electronic Funds Transfer (EFT)? A. Currently, DISH Network does not have the ability to accept payments via EFT. Q: Where should I mail my bill? A. Please mail your payment to the following address: DISH Network DEPT 0063 PALATINE, IL 60055-0063 Remember the following: • Include the payment stub from your bill with your check or money order. • Write your DISH Network account number on your check or money order. • Never send cash as a payment. Q: My service has been disconnected due to non-payment. What do I do? A. If your service has been turned off, call us at 800-454-0843 and we can take your credit card payment. We will charge your account $25 to reconnect service after your account has been disconnected due to non-payment. Q: How do I disconnect my service? A. As soon as you decide to disconnect your service, call us at 800-454-0843. If you don't call to disconnect your programming, you will continue to be billed. You must call us to terminate the billing. Q: Can I get my Local Broadcast Networks? (ABC, CBS, NBC, FOX). A. Currently, DISH Network provides networks to over 170 Designated Market Areas (DMAs). If you live in one of these areas, and qualify based on address, we can provide local networks to your business at a low cost. If you do not live in one of these DMAs, we may be able to provide local networks to your business through an off-air antenna. Click here to find out if your business is located in a DMA currently serviced by DISH Network.

Custom Solutions FAQs

Q: Can I put DISH Network in my limo or private jet? A. Yes, DISH Network offers a wide variety of programming and special equipment designed and tailored to meet your mobile needs. Q: Do I need different equipment for Custom Solutions than I would need for residential programming? A. Just as Custom Solutions suggests, it is possible that your custom need may also require special equipment. However, this equipment would be specially designed to fit your specific needs. Q: Can I receive music through the system? A. DISH Network offers over 30 channels of commercial-free music. This can be used for background music, on-hold music or for personal entertainment. Q: Can I receive International programming with my Custom Solution? A. DISH Network offers a variety of International programming packages tailored to meet your needs. Call us today to find out how we can help you. Q: How are Custom Solution customers billed for DISH Network programming? A. We bill for programming services in advance. Your first bill from DISH Network will reflect the first two months of your monthly programming cost. Thereafter, DISH Network will bill customers on a monthly basis according to the monthly programming packages you choose. Your monthly billing cycle is based on the date you activate service. This date cannot be changed. If your payment does not reach us by the date printed on your bill, we reserve the right to charge a late fee. If your bill is exceptionally late, we reserve the right to disconnect your service. Q: Which credit cards does DISH Network accept for payment? A. DISH Network accepts MasterCard, VISA, American Express and Discover. Q: Where should I mail my bill? A. Please mail your payment to the following address: DISH Network DEPT 0063 PALATINE, IL 60055-0063 Remember the following: • Include the payment stub from your bill with your check or money order. • Write your DISH Network account number on your check or money order. • Never send cash as a payment. Q: My service has been disconnected due to non-payment. What do I do? A. If your service has been turned off, call us at 800-454-0843 and we can take your credit card payment. We will charge your account $25 to reconnect service after your account has been disconnected due to non-payment. Q: How do I disconnect my service? A. As soon as you decide to disconnect your service, call us at 800-454-0843. If you don't call to disconnect your programming, you will continue to be billed. You must call us to terminate the billing. Q: Can I get my Local Broadcast Networks? (ABC, CBS, NBC, FOX). A. Currently, DISH Network provides networks to over 170 Designated Market Areas (DMAs). If you live in one of these areas, and qualify based on address, we can provide local networks to your business at a low cost. If you do not live in one of these DMAs, we may be able to provide local networks to your business through an off-air antenna. Click here to find out if your business is located in a DMA currently serviced by DISH Network.

Designated Market Area List

Click here to find out if you reside in a DMA currently serviced by DISH Network.